In light of recent scam attempts, the Town of Clayton is reminding residents that it doesn’t bully utility customers.
Scammers have been calling Clayton residents demanding immediate payment of utility bills. They have even made their phone number appear to be a Clayton number and have used the names of real town employee, said public information officer Stacy Beard.
“The scammers are telling people they don’t want you to have to ‘venture out in the cold’ and will offer you the option of paying your bill over the phone,” Beard said.
The scammers threaten to cut off power unless they receive payment by money order or pre-paid debit card.
“Town of Clayton will never call you demanding immediate payment,” Beard said.
Customer service director Ann Game said Clayton residents should report any scam attempts to the town and to 911.
“We’ve instructed people to hang up immediately and call 911 and obviously not to share personal information with scammers,” she said.
“I’ve never seen anything like it,” Game added. “I think it’s kind of sad.”
To check on a utility bill or to report a scam attempt, call the customer service department at 919-553-5002. Residents can also pay by mail, online or set up recurring payments.