Letter: I hate car trouble

Published: December 22, 2012 

Clayton has many good Samaritans

I am writing as a visitor to Clayton to let you know about my experience with several people and businesses at a time that could have been awful for me.

On Wednesday, Dec. 12, I agreed to take my niece to work when I left to return to Virginia. When I left my hotel, the car died without going more than a block. I parked close to the curb as the car lost power at the intersection of Executive Drive and U.S. 70-Business. I walked up to the Just Tires store because I saw a gentleman opening the door. I felt like that business would be more helpful for a stranded out-of-town female than the donut shop.

Inside, I met Mark, who was very friendly and helpful. He had several suggestions on who I could call. He offered me the phone and business numbers. He was extremely courteous and helpful. None of the businesses were open yet, so I waited to call back. At that time, Mark noticed that my car was no longer where I left it. I had visions of the TV shows which feature the perils of having a car towed. I will not forget to leave a note on the car so someone would know I was getting help. Mark kindly called the Sheriff’s office (without me asking) and located the towing company and my car. He had an employee named Mike give me a ride to the second business because I had no one who could give me a ride.

My car had been taken to T.R. Lee Auto, Oil, and LP Gas Company on West Main. They were very busy that morning. They took time to determine the problem and explain the cause. All of their employees were professional and very helpful. Because my car is a foreign model, they suggested that I go to another mechanic who had more experience and who had agreed to work on the car immediately. They took time to re-charge my battery so I could safely drive a few blocks to Earp’s Service Center on East Main. They also told me the approximate cost of the repair and part.

When I arrived, Mr. Earp explained that they would work on my car shortly. I sat in his waiting room, where he offered me a cup of coffee. I walked across the street and enjoyed browsing in some of the retail shops. Before I got back, the work was completed.

I was thrilled to be leaving Clayton around noon with a four-hour trip ahead of me. My experience in Clayton was great. I hope when I have car trouble again that I will be in Clayton visiting my nieces and nephew. Thank you to all the folks! This town should be proud.

Julie Watts

Boones Mill, Va.

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